IT Directory Docs

Viewing plan & billing status

Who can do this: Org Admin only.

This page is read-only — there's no self-serve way to change your plan in-app.

Steps

  1. In the left sidebar, click Settings, then click the Billing tab (/settings/billing, subtitled "Plan, trial, and capacity").
  2. Check the status badge at the top: Trial or Paid.
  3. If you're on a trial, a box shows "Trial ends on {date}".
  4. Review the two usage bars:
    • Assets — used vs. limit, pooled across your organization and all its sub-orgs.
    • Sub-Organizations — used vs. limit. Both bars turn amber at 80% of the limit and red at 100%.
  5. To upgrade or increase a limit, click Contact us to upgrade — this opens an email to sales with a pre-filled subject.

Notes

  • If you hit your asset or sub-org limit, creation actions elsewhere in the app (adding hardware/employees/software/domains, or creating a sub-org) will fail until you upgrade.
  • Plan changes, entitlements, and trial extensions are handled outside the app by the vendor — there is no self-checkout flow.